All payments are taken by Clootietree which does not store any credit or debit card details. Personal details are encrypted during transmission and stored and used strictly in accordance with the Company's Data Protection Policy and will not be passed to any third party without your explicit permission. Alternatively payment may be made in person at the Company's premises or by cheque or bank transfer by arrangement at time of contract.
We accept major Credit/Debit cards and paypal. You can also pay by cheque if you are mailing your order (payable to Clootietree).
We are currently updating the website to deduct the VAT automatically at the checkout stage. However, until this is operational (end of February 2010), we will manually refund the VAT to your credit/ debit card or paypal account within 24 hours of receiving your order and the VAT Exemption Declaration form.
At the same time as the money is refunded we will email you advising you how much VAT you have saved.
If you have any queries about the process, please call us to discuss.
We can offer you a choice of delivery methods. Choose from 1st class Royal Mail or a courier delivery (Monday - Friday).
If you are likely to be out when the delivery is made, please put instruction on the checkout page as to where it can be safely left.
We aim to post your order within two working days.* You will receive an email advising you when your order will be dispatched.
Our delivery charges vary according to how much you spend.
You can check on the delivery charge when you view your shopping basket and in the checkout area (postage prices are worked out on the vat inclusive totals).
| UK Shipping Royal Mail 1st Class | |
|---|---|
| Total Order Cost | Delivery Cost |
| Upto £30 | £3 |
| £30 to £60 | £4 |
| £60 to £100 | £5 |
| £100 to £150 | £6 |
| Over £150 | FREE |
Fedex Next Day Service (excludes weekends) for all UK mainland orders excluding the Highlands of Scotland. For deliveries to Highland region, we are using the APC 48hr delivery service (excludes weekends). For all other regions in the UK, please contact us by email or phone.
If you will not be in to sign for your parcel, please remember to fill in the special instructions box at the checkout so the courier is informed of a safe place to leave it. A card will be put through your door to let you know it has been delivered.
| Fedex Next Day Service UK mainland |
APC 48hr delivery service Highland region |
|---|---|
| £6.25 | £6.25 |
| Over £150 - FREE | Over £150 - FREE |
| Total Order Value | European airmail | World airmail |
|---|---|---|
| Upto £75.00 | £8.50 | £12.00 |
| Over £75.00 | £10.00 | £15.00 |
If you are sending your order as a gift we are delighted to giftwrap and include a gift card for an additional £2.50. Please add this at the cart page and please do not forget to include your giftcard message in the 'Gift Message' box on the checkout page.
If you would like to give instruction on where to leave the parcel if you are out, please complete the special instructions box at the checkout page. Or, we can deliver to a business address.
*There may be times when the delivery schedule may be longer, details will be posted on the website homepage.
Due to exceptional demand, there may be times when your chosen items are out stock. If this happens, we will contact you within two days of receiving your order and advise you of the expected delivery date. A guide to stock levels can be found on the web site and we try to keep this as up to date as possible.
We aim to provide quality products and a first class service to our customers however there are occasions when you may wish a refund or an exchange, please complete this online returns / exchange request before posting any goods.
If you decide to cancel or return your order, you may do so under the Distance Selling Regulations (DSR) providing you inform us in writing (either by email or post) of your decision within 10 days of receipt. The item must not be used and must be 'as new' when returned. Once you have informed us that you wish to return the goods under the DSR, you have 28 calendar days to do so at your own expense. We will then issue you a full refund for the product to your original payment method.
If you find the goods to be faulty or to have been damaged in transit, please report it to us within 7 working days of receipt. Please return the goods with the original packaging and all the documentation and paperwork. Once we receive the goods we will either send you a replacement or a full refund to your original payment method and reimburse your reasonable return carriage costs.
If you wish to exchange any items for a different size or colour please complete the returns slip which will be in your parcel and post to:
Clootietree
14 Murray Place
Stonehaven
AB39 2GG
You will be responsible for the shipping cost for the return of the goods. It is your responsibility to return the goods by safe methods of transport. We suggest using the Royal Mail's recorded delivery service. You are responsible for the cost of the product until it arrives at back at the company.