Welcome to the clootietree.com website (“this site”). This is the website of The Senior Clothing Company [trading as clootietree.com] with business offices at Dorton Park Farm, Dorton, Aylesbury, HP18 9NR (“we” or “us”). The use of this site is subject to the following conditions. Please read the undernoted conditions carefully before you use this site. By using any part of this site you will be held to have accepted that you will be bound by these conditions. The Senior Clothing Company may change these conditions at any time by posting new or amended conditions on this site. Your continued use of this site after any changes are posted means that you are held to have accepted that you are bound by the new or amended conditions.
Clootietree and Adaptawear are Sister Sites
and the same terms apply to both sites.
This site content is provided for information only without any warranty, express or implied, that the content is accurate, current or complete, fit for a particular purpose or free from any computer viruses or defects. The Senior Clothing Company will not be liable for any damages of any kind resulting from the use of or inability to use this site or its content.This site may contain links to other websites. Senior Clothing Company does not approve or endorse and accepts no liability for the content of any third party websites which may be accessed via, or linked to, this site. The existence of a link to another website is not an authorisation by Senior Clothing Company to you to access content or material from that other website.
All rights, including copyright and database rights, in this site belong to or are licensed to The Senior Clothing Company. United Kingdom and international copyright and database right laws and treaties protect this site and all content on this site. © Copyright  Senior Clothing Company. All rights reserved.
Clootietree is a trade mark of The Senior Clothing Company in the United Kingdom, European Union or elsewhere. Other product and company names and logos mentioned on this site may be the trade marks or registered trade marks of their respective owners. You may not copy any part of this site, or carry out any other act which is protected by copyright or extract or re-utilise the whole or any substantive part (evaluated quantitatively and/or qualitatively) of the content of this site other than: -
Printing in hard copy form portions of the content of this site for personal use;
Downloading any page from this site for personal use only;
Storing pages from this site in a cache or other temporary retrieval system for the sole purpose of personal viewing off-line.
These consents do not permit you to modify any of this site’s content or to use it in any commercial material without our prior written consent.
You may, subject to the following conditions, provide a link to the Home/Welcome page of this site:
The right to link to this site is revocable by us and we reserve the right to prohibit any link and to employ measures, including technical measures, to remove any link.
Any link to this site must not be misleading or give the impression that we are associated with you or have approved or endorsed any internet site or equivalent entity from which such link is made;
Any such link must indicate www.clootietree.com/home as the destination of the link and must not use any clootietree logo or other proprietary graphic or trade mark without our prior written consent and
You may not use framing or deep linking to this site without our prior written consent.
The Senior Clothing Company expressly prohibits the use of this site by you for any purpose which may be unlawful in the United Kingdom and in your jurisdiction if located outside the United Kingdom.
Waiver and enforcement
Failure by us to take action in respect of a breach by you of these conditions shall not prevent us from taking future action in respect of the same breach or any other breach by you of these conditions, unless we agree to the contrary in writing.
If any of these conditions is held to be unenforceable it will not affect the validity and enforceability of the remaining conditions.
The service provided through this website is provided by clootietree.com [which is trading name of The Senior Clothing Company Ltd].
The Senior Clothing Company's business and registered address is Dorton Park Farm, Dorton, Aylesbury, HP18 9NR, England.
The Senior Clothing Company Ltd's registered company number is 08132832.
The Senior Clothing Company can be contacted at email@example.com and on + 44 (0) 1569 760777 or 0800 145 5277.
These conditions of use are governed by the Law of England and English Courts shall have non-exclusive jurisdiction in any disputes between you and us.
Returns, Refunds & Exchange Policy
We aim to provide quality products and a first class service. However for whatever reason, should you wish to return or exchange anything you have bought from us we will happily offer you a refund or exchange provided the item is returned to us in a resaleable condition* and you notifiy us within 14 days of receipt of your order.
What do you need to do to return an item for refund or exchange?
You first need to notifiy us within 14 days of your order that you would like to refund or exchange an item. You will also need to provide us with some vital information and post the items back to us in a resaleable condition* within 14 days of notifiying us of your request to refund.
To make this process easier, please complete our returns/exchanges form which was sent with the original parcel. Using this form you will be able to tell us your original order number, what items you wish to return and/or details of any exchange you require.
We recommend that you post any items back to us using either Registered Royal Mail (so if it goes missing in the post at least you have evidence of returning it to us). Please return both the items and a completed returns/exchanges form to:
Clootietree Customer Services
c/o MT Mobility, 139 Cornwall Street, Plymouth PL1 1PA
You are responsible for paying the returns postage. However, if you wish to exchange the item, we will pay for the postage for the new items.
We will refund the original postage on goods returned if received back within the 14 day period.
Any refunds will be credited to your original method of payment within 5 working days of us receiving them back.
Note - If goods are not returned to us in a fully resaleable condition, we reserve the right to refuse a refund on the item or deduct up to 20% of the original selling price from the refund amount.
Your UK statutory rights are not affected by our Exchanges and Returns Policy.
FREE Returns on Bra Orders (UK Only)
We understand that finding the right sytle of bra can sometimes mean buying several to try for fit and size. For your convenience we have now introduced a FREE Returns Service for any bras that you may wish to return for exchange or refund. In your delivery will be a returns/exchange form and bag with a 2nd class postage paid label. We still recommend you ask the post office for receipt of postage.
Returning Oversesas Orders (excluding the EU)
If you are returning an order for a refund or exchange, it is important that you write "RETURNED GOODS" on the customs declaration form.
Faulty or Goods Damaged in Transit
If you find the goods to be faulty or to have been damaged in transit, please report it to us within 14 working days of receipt. Please return the goods with the original packaging and all the documentation and paperwork. Once we receive the goods we will either send you a replacement or a full refund to your original payment method and reimbuse your reasonable return carriage costs.
Out of Stock Items
Due to exceptional deman, there may be times when your chosen items are out of stock. If this happens, we will contact you within two days of receiving your order and advise you of the expected deliery date or offer you an alternative.
Payment and Personal Data Security.
All payments are taken by The Senior Clothing Company Ltd. which does not store any credit or debit card details.
Personal details are encrypted during transmission and stored and used strictly in accordance with the Company's Data Protection Policy and will not be passed to any third party without your explicit permission.
Alternatively payment may be made in person at the Company's premises or by cheque or bank transfer by arrangement at time of contract.
All prices are shown in Pounds Sterling including VAT (VAT Number 974 815185). Delivery charges are calculated according to the destination of the parcel and the shipping service. Clootietree.com reserves the right to refuse bulk orders if we believe that the goods are being sold on for retail purposes.
Sales and Promotions
Prices that are reduced for sales and promotions clootietree.com are only valid for the period whilst the sale/promotion is in progress and cannot be backdated or added any time outside the offer.
We endeavour to provide goods and services which conform with your consumer rights, but if there should be a problem with the goods provided, please contact us immediately you become aware of it either at firstname.lastname@example.org or by telephone on 0800 145 5277.
A copy of our complaints handling policy is available on request. If you are unhappy with the outcome of a complaint and have exhausted our complaints process, you can approach an Alternative Dispute Resolution (ADR) provider such as The Retail Ombudsman (www.theretailombudsman.org.uk or 0845 680 3548), but we will not participate if you do so or visit the EU’s online platform for dispute resolution at: http://ec.europa.eu/consumers/odr/
We do not promise that our website will be uninterrupted or entirely error free at all times. Because of the nature of the Internet, the shopping online service is provided on an "as is" and "as available" basis. We are not responsible to you if we are unable to provide our Internet services for any reason beyond our control.